Refund policy

💸 Refund Policy – 30-Day No Sales, Money-Back Guarantee

At ecomstorebuilder, we’re committed to helping you succeed with your new Shopify store.

That’s why we offer a 30-Day No Sales, Money-Back Guarantee on all our pre-built stores.

✅ How It Works:

If you don’t make a single sale within 30 days of receiving your store, you’re eligible for a full refund — simple as that.

📝 To Qualify for a Refund:

You must meet the following conditions:

• Your store is live and connected to an active Shopify subscription
• You used the pre-built design, products, and descriptions as delivered
• No major changes were made to the store layout, products, or branding
• You followed our Launch Checklist (provided after purchase)
• You can show zero orders in your Shopify dashboard for the 30-day period

⏳ When to Request:

You can request a refund between Day 31 and Day 40 after store delivery.

🚫 Exclusions:

We cannot approve refunds if:

• The store was never launched
• You made major edits to the design, products, or removed apps
• You didn’t follow our launch guide (e.g., no marketing setup)

📧 How to Request a Refund:

Email us at ecomstorebuilderr@gmail.com with:

• Your order confirmation
• A link to your Shopify store
• Screenshot of your Shopify dashboard showing no orders in 30 days

Approved refunds are processed within 3–5 business days.